Privacy policy
Privacy Policy
The Mounting Company
Last Updated: May 1, 2025
Contact Us
If you have any questions about this Privacy Policy, wish to exercise your rights, or would like to make a complaint, please contact us at:
Company: The Mounting Company
Email: sales@TheMountingCompany.com
Website: www.themountingcompany.com
Information We Collect
When you visit our Site or make a purchase, we collect certain information as described below.
Device & Usage Information
We automatically collect technical information about your device and how you interact with our Site. This includes:
- Web browser version and type
- IP address and approximate location
- Time zone settings
- Cookie data
- Pages and products you view, search terms used, and how you navigate the Site
This information is collected to ensure the Site loads correctly for you and to help us analyze and improve Site performance. It is shared with Shopify, our e-commerce platform provider, and Google Analytics.
Order Information
When you place an order, we collect the information necessary to process and fulfill it, including:
- Full name
- Billing and shipping address
- Payment information (credit/debit card details — processed securely via Shopify Payments)
- Email address
- Phone number
This information is used to process payments, arrange shipping, send order confirmations and invoices, communicate with you about your order, and screen for potential fraud. It is shared with Shopify and relevant shipping and fulfillment partners.
Customer Support Information
If you contact us for support, we collect information provided during that interaction (such as your name, email, and order details) for the purpose of resolving your enquiry.
How We Share Your Information
We share your Personal Information only with trusted service providers who help us operate our store and fulfill orders. We do not sell your data to third parties for their own marketing purposes.
- Shopify:
- Shopify: Our online store is powered by Shopify. You can read their privacy policy at shopify.com/legal/privacy.
- Google Analytics: We use Google Analytics to understand how visitors use our Site. Read their policy at google.com/intl/en/policies/privacy. You can opt out at google.com/intl/en/policies/privacy.
- Meta Platforms (Facebook/Instagram): We use the Meta Pixel for advertising and conversion tracking. Read their policy at facebook.com/privacy/policy.
- TikTok: We use the TikTok Pixel for advertising and campaign measurement. Read their policy at tiktok.com/legal/page/us/privacy-policy.
- Legal compliance: We may disclose your information if required by law, subpoena, or other legal process, or to protect our rights.
Advertising, Tracking & Analytics
We use your Personal Information to deliver targeted advertising, understand how customers discover and use our Site, and measure the effectiveness of our marketing campaigns. We work with the following advertising and analytics platforms:
Google Analytics
We use Google Analytics to understand how visitors interact with our Site, including traffic sources, pages visited, and general usage patterns. Google may use this data in accordance with their own privacy policy.
Privacy policy: google.com/intl/en/policies/privacy
Opt out: tools.google.com/dlpage/gaoptout
Meta (Facebook & Instagram) Ads
We use the Meta Pixel on our Site to measure the effectiveness of our Facebook and Instagram advertising campaigns. The Meta Pixel may collect information about your actions on our Site (such as pages visited and products viewed) and associate it with your Facebook or Instagram account to show you relevant ads on Meta platforms.
We may share information about your use of our Site, your purchases, and your interactions with our ads on Meta platforms with Meta Platforms, Inc. as part of our advertising activities.
Privacy policy: facebook.com/privacy/policy
Opt out of Meta ads: facebook.com/settings/?tab=ads
TikTok Ads
We use the TikTok Pixel to measure and optimize the performance of our TikTok advertising campaigns. The TikTok Pixel collects information about your interactions with our Site and may share that data with TikTok to enable interest-based advertising on the TikTok platform.
We may share information about your use of our Site, your purchases, and your interaction with our TikTok ads with TikTok Inc. and its affiliates as part of our advertising activities.
Privacy policy: tiktok.com/legal/page/us/privacy-policy
Opt out of TikTok ads: tiktok.com/legal/page/us/privacy-policy/en#ads
Your Advertising Opt-Out Options
You can opt out of interest-based advertising from multiple platforms at once through these resources:
- Network Advertising Initiative: networkadvertising.org/understanding-online-advertising
- Digital Advertising Alliance: optout.aboutads.info
How We Use Your Information
We use the information we collect to:
- Display and operate our online store
- Process and fulfill your orders
- Process payments securely
- Arrange shipping and delivery
- Send order confirmations, invoices, and updates
- Respond to customer service enquiries
- Detect and prevent fraud
- Improve and optimize our Site
- Comply with legal obligations
European Customers — GDPR
If you are a resident of the European Economic Area (EEA), we process your Personal Information under the following lawful bases:
- Your consent
- The performance of a contract between you and The Mounting Company
- Compliance with our legal obligations
- Our legitimate interests, where these do not override your fundamental rights and freedoms
Your Personal Information is initially processed in Ireland and may then be transferred to Canada or the United States for storage and further processing. For information on how these transfers comply with GDPR, see Shopify's GDPR Whitepaper at:
help.shopify.com/en/manual/your-account/privacy/GDPR
Your Rights (EEA Residents)
As an EEA resident, you have the right to:
- Access the Personal Information we hold about you
- Request correction or updating of your information
- Request erasure of your information
- Port your data to a new service
- Object to processing based solely on automated decision-making
To exercise any of these rights, please contact us at sales@TheMountingCompany.com.
California Customers — CCPA
If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA):
- The right to know what Personal Information we collect, use, and share (Right to Know)
- The right to request deletion of your Personal Information
- The right to opt out of the sale of your Personal Information
- The right to non-discrimination for exercising your privacy rights
To exercise any of these rights, contact us at sales@TheMountingCompany.com. You may also designate an authorized agent to submit requests on your behalf.
Minors
Our Site is not intended for individuals under the age of 13. We do not knowingly collect Personal Information from children. If you are a parent or guardian and believe your child has provided us with Personal Information, please contact us at sales@TheMountingCompany.com so we can delete it.
Data Retention
When you place an order, we retain your Personal Information for our records unless and until you ask us to delete it. To request deletion, please contact us using the details in the Contact section above.
Automated Decision-Making
We do not engage in fully automated decision-making that has a legal or otherwise significant effect on you. Our processor Shopify uses limited automated decision-making to prevent fraud, including:
- Temporary blocking of IP addresses associated with repeated failed transactions (for a few hours)
- Temporary blocking of credit cards linked to those IP addresses (for a few days)
Cookies
A cookie is a small file downloaded to your device when you visit our Site. We use cookies to improve your browsing experience, remember your preferences, and analyze how people use our Site.
Cookies Essential to Site Operation
|
Cookie Name |
Purpose |
Duration |
|
_ab |
Used in connection with access to admin. |
2 years |
|
_secure_session_id |
Used in connection with navigation through the storefront. |
24 hours |
|
_shopify_country |
Used in connection with checkout. |
Session |
|
_shopify_m |
Used for managing customer privacy settings. |
1 year |
|
_shopify_tm |
Used for managing customer privacy settings. |
30 minutes |
|
_shopify_tw |
Used for managing customer privacy settings. |
2 weeks |
|
_storefront_u |
Used to facilitate updating customer account information. |
1 minute |
|
_tracking_consent |
Stores tracking preferences. |
1 year |
|
cart |
Used in connection with shopping cart. |
2 weeks |
|
cart_currency |
Used in connection with shopping cart. |
2 weeks |
|
cart_sig |
Used in connection with checkout. |
2 weeks |
|
checkout |
Used in connection with checkout. |
4 weeks |
|
checkout_token |
Used in connection with checkout. |
1 year |
|
secure_customer_sig |
Used in connection with customer login. |
20 years |
|
shopify_pay |
Used in connection with checkout. |
1 year |
Reporting & Analytics Cookies
|
Cookie Name |
Purpose |
Duration |
|
_landing_page |
Tracks landing pages. |
2 weeks |
|
_orig_referrer |
Tracks landing pages. |
2 weeks |
|
_s |
Shopify analytics. |
30 minutes |
|
_shopify_d |
Shopify analytics. |
Session |
|
_shopify_s |
Shopify analytics. |
30 minutes |
|
_shopify_sa_p |
Shopify analytics relating to marketing & referrals. |
30 minutes |
|
_shopify_sa_t |
Shopify analytics relating to marketing & referrals. |
30 minutes |
|
_shopify_y |
Shopify analytics. |
1 year |
|
_y |
Shopify analytics. |
1 year |
|
_shopify_ga |
Shopify and Google Analytics. |
Session |
Most cookies we use are persistent and expire between 30 minutes and 2 years from the date they are set. Session cookies are deleted when you close your browser.
You can control cookies through your browser settings (usually found under "Tools" or "Preferences"). Note that blocking cookies may affect your experience on our Site. For more information, visit:
Do Not Track
Because there is no consistent industry standard for responding to "Do Not Track" browser signals, our Site does not alter its data collection practices when such a signal is detected.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes to our practices or for operational, legal, or regulatory reasons. When we make changes, the updated policy will be posted on this page with a revised "Last Updated" date. We encourage you to review this policy periodically.
Complaints
If you are not satisfied with our response to a privacy concern, you have the right to contact your local data protection authority. EEA residents may contact the relevant supervisory authority in their country of residence.
California residents may contact the California Office of the Attorney General with any concerns about our privacy practices.
The Mounting Company | sales@TheMountingCompany.com | themountingcompany.myshopify.com